Frequently Asked Questions
Find answers to common questions about our care management services.
General FAQs
Question 1: What is care management?
Care management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the options and services required to meet an individual's health and human service needs. Our care managers work with you and your family to navigate complex healthcare systems and ensure you receive appropriate, cost-effective care.
Question 2: Who can benefit from care management services?
Our services are ideal for elderly individuals, people with disabilities, those with chronic conditions, families caring for aging parents, individuals transitioning from hospital to home, and anyone facing complex healthcare decisions. We also support families who live far from their loved ones and need local assistance.
Question 3: How do I know if I need a care manager?
Consider care management if you or your loved one has multiple doctors, frequent hospital visits, complex medication regimens, difficulty navigating insurance, needs help with daily activities, or if family caregivers are feeling overwhelmed. If healthcare feels complicated and stressful, we can help simplify it.
Question 4: What areas do you serve?
We primarily serve Pasco, Pinellas, Hillsborough, Hernando, Citrus, and Marion Counties. For clients outside our primary service area, we may be able to provide virtual consultations and coordinate with local resources.
Service FAQs
Question 1: What services do you provide?
We offer comprehensive care coordination, home care support, family guidance, memory care support, transition management, healthcare advocacy, insurance navigation, and 24/7 emergency support for existing clients. Each service plan is customized to meet individual needs and preferences.
Question 2: Do you provide direct care services?
We are care coordinators, not direct care providers. We coordinate and oversee services provided by other professionals such as home health agencies, therapists, and medical providers. We ensure all services work together seamlessly and advocate for our clients' best interests.
Question 3: Can you help with Medicare and insurance issues?
Yes! We help navigate Medicare, Medicaid, and private insurance. We can assist with understanding benefits, finding in-network providers, appealing denied claims, and ensuring you receive all covered services. We also help coordinate benefits between multiple insurance plans.
Question 4: Do you work with my existing doctors?
Absolutely. We work closely with your current healthcare team to ensure coordinated care. We can attend medical appointments with you, help prepare questions for doctors, organize medical records, and ensure all providers are communicating effectively about your care.
Cost FAQs
Question 1: How much do your services cost?
Our fees vary based on the level of service needed. We offer different service packages and can create custom plans. We provide transparent pricing with no hidden fees. Contact us for a free consultation to discuss your needs and receive a personalized quote.
Question 2: Does insurance cover care management?
Some insurance plans may cover certain aspects of care management, particularly if you have Medicare Advantage or supplemental insurance. We can help you understand your benefits and work with your insurance company to maximize coverage for necessary services.
Question 3: Is there a minimum commitment required?
We offer flexible service options from one-time consultations to ongoing comprehensive care management. There's no minimum commitment required, and you can adjust services as your needs change. We believe in providing value and will only recommend services that truly benefit you.
Question 4: Do you offer emergency services?
Yes, we provide 24/7 emergency support for our existing clients. This includes after-hours consultation, hospital advocacy, and crisis intervention. Emergency services are included in our comprehensive care plans, with additional fees for extensive emergency coordination.
Process FAQs
Question 1: How do I get started?
Contact us for a free initial consultation. During this call, we'll discuss your needs, explain our services, and determine how we can best help. If you decide to proceed, we'll schedule a comprehensive assessment and begin developing your personalized care plan.
Question 2: What happens during the initial assessment?
Our comprehensive assessment includes reviewing medical history, current health status, living situation, family dynamics, insurance coverage, and care goals. We typically meet in your home or preferred location and involve family members as appropriate. This assessment forms the foundation of your care plan.
Question 3: How often will we communicate?
Communication frequency depends on your care plan and preferences. We typically provide regular updates (weekly, bi-weekly, or monthly) and are always available for questions or concerns. We use your preferred communication method - phone, email, or in-person meetings.
Question 4: Can family members be involved?
Family involvement is encouraged and often essential for successful care management. We can facilitate family meetings, provide regular updates to family members, and help coordinate care when family members live in different locations. We respect privacy preferences while keeping appropriate family members informed.
Compassionate care services for elderly and disabled individuals.